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Returns and Refunds

1. Defective components are entitled to a full refund policy (excluding freight charges) if returned as original package within 5 days of received date. Consumer must report issues within 5 days for policy to be effective. Refund will be processed within the next 5 business days. Duration of refund may vary due to consumers’ bank processing.

Below are the clauses that are not claimable under the full refund policy.

  Missing contents from original package
  Wrong compatibility for purchased components
  Tampered components (etc. modifications done, misused)
  Damages on the product resulted during freight (Refer to Shipping/Deliveries Clause 4)

2. No exchange of purchases is allowed.

3. Consumers may request for a full refund if order is being consecutively delayed by shipment/delivery or other issues. This will be subjected to negotiation with ST Powered.

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